Shipping
Domestic |
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Royal Mail Tracked 48 |
£1.95 Free for orders over £30 |
Estimated arrival 1-2 working days, if ordered before midday Monday - Friday (excluding bank holidays). |
| Royal Mail Tracked 24 | £3.50 |
Estimated arrival 1 working day if ordered before 10:30am Monday - Friday (excluding bank holidays). |
- We aim to ship all items by the next working day, any orders received after 10:30am will be shipped the next working day, excluding bank holidays.
- Please note - all orders received after 10:30am on a Friday will not be sent until Monday.
- We are not responsible for any goods lost in transit; we dispatch all our items by Royal Mail Tracked 24 or 48.
International |
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| International standard | £4.50 |
Estimated arrival Europe: 3-5 working days. Anywhere else: 5-7 working days. |
| International tracked + signed (requires signature) |
£9.50 Free for orders over £100 |
Estimated arrival Europe: 3-5 working days. Anywhere else: 5-7 working days. |
- We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price; please refer to the policy in your country for further information on any applicable charges.
- We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure the address given is up to date.
Returns
We want you to love your jewellery and so do offer refunds on jewellery returned to us within 28 days of delivery. These products must be in their new and unworn condition, returned in the original packaging. All refunds will be made in full, excluding the cost of original postage.
Please note engraved or personalised nameplate jewellery is not returnable.
Earrings will arrive in sealed packaging, this is not the prettiest but it does ensure they have not been worn. We cannot accept returns on any earrings that have been opened from the bag due to reasons of hygiene.
We list dimensions for all of our jewellery, but if you have any questions please get in touch prior to ordering.
Include your paperwork in the parcel or note the order number and your details so we can process the return. Please allow up to 14 working days for this, please note that we do not cover the postage, so do get in touch prior to ordering if you have any questions.
Our returns address is
Seol + Gold
7 Clive Avenue
Hastings
East Sussex
TN35 5LD
United Kingdom
If you receive a faulty, damaged or incorrect item, then please get in touch with us on the below contact form within 14 days of receipt.