Refund policy

Returned items must be in their original packaging, in the condition in which they were received and with the security tag intact if applicable. SEOL + GOLD will not accept returns of any items that have been worn or have had their security tags removed. Shipping costs are not refunded unless items are faulty.

Please note, engraved items are non-returnable / non-refundable unless faulty.

To return an item, please contact customer service at customercare@seolgold.com and state your order number and reason for return.

We request that all items are returned in their original SEOL + GOLD packaging and in the condition in which they were received. We cannot accept returned items that have been worn or have had the security tag removed.

To return items from overseas, we would strongly recommend that you use a secure trackable courier service such as FedEx, DHL or UPS to return your items to us. SEOL + GOLD cannot be held responsible for any items which do not reach us, so it is advisable that you use a trackable service. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU.
 
RETURN ADDRESS
 
SEOL + GOLD
7 Clive Avenue
Hastings
East Sussex
TN35 5LD

 
EXCHANGES

We are unable to offer exchanges unless the item ordered is faulty or a different size is needed (rings only). Ring exchanges are only available for one ring per order and we do not cover shipping costs unless faulty.

Please contact our Customer Service team for more details at customercare@seolgold.com.

Any returned orders must be sent back within 28 days of receipt (UK and International deliveries) and we must be contacted within 14 days of receipt.

We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Royal Mail Recorded or Special Delivery. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at SEOL + GOLD’s discretion.